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AS9100D | ISO 9001:2015 Certified by NSF-ISR

Support

Frequently Asked Questions: Customer Service

At Z-Communications, Inc. we take pride in providing our customers with the highest level of service. For further assistance or additional questions, please contact us.

Can I place an order using a hardcopy order form?+

Yes, you can place orders using the following Sales Order Form (PDF 615 KB).

How do I contact the Customer Service Department?+

There are a number of ways you can reach our Customer Service department. You can contact us via our contact page or call us at (858) 621-2700 between the hours of 8:30 AM - 5:30 PM PST.

Can I open a credit account with Z-Communications?+

Yes, it is possible to open a credit account with us. Just forward four to six current trade references (usually vendors that you presently engage with in a similar level of business). Once the references are received, they will be processed by our accounting department and completed within three to five business days.

How can I find the status of my order?+

We use an order-tracking program that allows instantaneous tracking of all orders within a given month. Provide your purchase order number, part number, and quantity to our customer service representative and they will immediately satisfy your request.

How will my orders be shipped?+

For the convenience of our customers, Z-Communications will comply with various modes of shipping at your request. These include pre-paid billing, billing to your freight account, and other reliable methods and carriers. We also offer an incredibly competitive rate for UPS that underscores our low-cost service.

Can I track my order through Z-Communications even though it has been shipped already?+

Please contact a customer service representative at our corporate headquarters to obtain the tracking number of your order, then contact the carrier directly through the following links: